Last Updated: January 1, 2026

Ozwin 365 — Privacy Policy

At Ozwin 365, your privacy is our top priority. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Estimated reading time: about 10 minutes
SSL Encryption Protected
Written in Bengali

Our Privacy Commitment

Steps Ozwin 365 Takes to Protect Your Personal Data

SSL Encryption

Every transaction and piece of personal information is protected by 256-bit SSL encryption — no one can intercept your data in transit.

Data Is Never Sold

Your name, number, or any personal details are never sold to third parties. That is our unwavering commitment.

Your Control

You have the full right to view, correct, or delete your data at any time. Simply contact support with your request.

Secure Storage

All data is stored on encrypted servers. Regular security audits are conducted and access is strictly controlled.

Marketing Controls

If you do not wish to receive promotional emails or SMS, opt out at any time. Your preference is final.

Transparent Policy

We clearly explain what data we collect and why — no fine print, no hidden clauses. Our Privacy Policy is fully transparent.

This Privacy Policy applies to all services on the Ozwin 365 platform. By using our services, you are considered to have accepted this policy.

Introduction

Welcome to Ozwin 365. We believe privacy is a fundamental right. That is why our Privacy Policy is built to give you complete assurance that your personal data will never be misused.

This Privacy Policy ("Policy") explains in detail what information we collect when you use the Ozwin 365 platform, why we collect it, how we use it, and how we keep it secure. By reading this Policy, you will have a clear understanding of how much control you have over your own data.

This policy is part of Ozwin 365's Terms & Conditions should be read alongside this policy. In the event of any conflict between the Terms & Conditions and the Privacy Policy, the Privacy Policy shall take precedence.

In brief: We only collect what's necessary, keep it secure, and never share it without your permission.

What Information We Collect

Ozwin 365 collects the following types of information to provide its services. Each piece of data is collected for a specific reason, and we never collect more than what is needed.

Data Type Example When It Is Collected
Identity Information Full name, date of birth, national ID number During registration & KYC verification
Contact Information Mobile number, email address At the time of registration
Financial Information Mobile Pay/Nagad number, bank account details During payment processing
Technical Information IP address, device information, browser Automatically on every visit
Gaming Activity Bet history, wins & losses, session duration During gameplay

We never store your password in plain text. All passwords are encrypted and cannot be viewed by any of our staff.

How Your Data Is Used

Ozwin 365 uses collected data solely for the following purposes:

  • Account Management: To create, verify, and secure your account.
  • Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
  • Customer Support: To resolve your issues and answer your questions.
  • Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and applicable laws.
  • Service Improvement: To improve your experience on the platform.
  • Marketing: To send you offers and promotions with your consent (with the option to opt out).
  • Responsible Gaming: To detect unusual gaming behaviour and provide the necessary support.

Important: We never sell your data to advertisers or data brokers.

Data Sharing Policy

Ozwin 365 does not generally share your data with third parties. However, sharing may occur in the following limited circumstances:

  • Payment Providers: For payment processing with Mobile Pay, Nagad, or banks — only the minimum required information is shared.
  • Law Enforcement Agencies: When required by a court order or a lawful government directive.
  • Service Providers: Trusted partners involved in managing our technical infrastructure, all bound by strict confidentiality agreements.

Ozwin 365 never sells your information to advertisers, marketing companies, or any third party. That is our commitment.

Cookie Policy

Ozwin 365 uses cookies on its website. Cookies are small data files stored in your browser. We use the following types of cookies:

  • Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
  • Performance Cookies: To analyse which sections of the site are used most.
  • Functionality Cookies: To remember your preferences (language, theme).

You can disable non-essential cookies through your browser settings. However, some features may not function properly as a result.

Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

  • All data is retained for as long as your account remains active.
  • Financial records are retained for a minimum of 5 years after account closure, as required by law.
  • Gaming activity logs are retained for up to 3 years.
  • Marketing data is deleted as soon as you opt out.

Once the retention period ends, data is permanently and securely deleted or anonymized.

Your Rights

As an Ozwin 365 member, you have the following rights over your personal data:

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data beyond what is legally required to be retained.

Data Portability

You can request a copy of your data in a structured, portable format.

Right to Restrict Processing

You can request that the processing of your data be restricted for specific reasons.

Marketing Opt-Out

You can opt out of promotional communications at any time.

To exercise these rights, support@ozwin365.winevia email. We will respond within 30 days.

Minor Protection

Ozwin 365 is strictly prohibited for users under 18. We do not knowingly collect any data from minors.

  • Age is verified at the time of registration.
  • Proof of age may be requested if there is any doubt.
  • If a minor's account is identified, it is immediately suspended and any deposited funds are returned.

If you are aware that a minor is using Ozwin 365, please contact support immediately.

Our Security Measures

Steps Ozwin 365 takes to protect your data:

  • 1

    SSL/TLS Encryption

    All data transfers are secured with 256-bit encryption.

  • 2

    Firewall & Intrusion Detection

    An advanced firewall system monitors our servers around the clock.

  • 3

    Two-Factor Authentication (2FA)

    2FA is available to add an extra layer of security to your account login.

  • 4

    Regular Security Audits

    Third-party experts regularly audit our systems.

  • 5

    Restricted Staff Access

    Only authorised staff can access specific data.

Policy Changes

Ozwin 365 may update this Privacy Policy as needed. For significant changes, we will:

  • We will post a notice on the website.
  • We will notify you at your registered email address.
  • We will update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Please check this page regularly.

Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@ozwin365.wine
  • Live Chat: Chat button at the bottom right of the website
  • Time: 24 hours a day, 7 days a week

We will respond to your privacy-related requests within 30 days. For urgent matters, contact us directly via live chat. For more information, visit our Help Centre View.

Frequently Asked Questions About Privacy

Yes, completely safe. Your national ID details are stored using 256-bit SSL encryption. This information is used solely for the authorised KYC verification process and is never shared with any third party.

Yes, beyond legal obligations you can request deletion of your data. Email us at support@ozwin365.wine. Note that financial transaction records must be retained for a minimum of 5 years for legal reasons.

No, never. Ozwin 365 does not sell your personal data to any advertisers, data brokers, or third parties. This is a firm, non-negotiable policy and we do not make exceptions.

Click the "Unsubscribe" link at the bottom of any promotional email, or contact our support team directly. To opt out of SMS as well, please reach out to support. We will process your request within 24 hours.

Contact us immediately via live chat or at support@ozwin365.wine. We will promptly secure your account, investigate the issue, and take all necessary steps. Keep 2FA enabled for your security.

Trust us, play safe

Your data is protected, your payments are secure. Join Ozwin 365 today and enjoy a premium gaming experience.

Register for Free Log In

Registration is free. For users aged 18+. Please gamble responsibly.

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